FAQ
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Do you offer returns or exchanges?
We accept returns initiated within 30 days of your order date. Simply email us at hello@echo-brog.com with your order number and reason for the return. Items must be unused and in their original packaging. We’ll provide a prepaid return shipping label. Once your return is received and inspected, we’ll issue a refund to your original payment method. Please allow 5–10 business days for it to process.
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What should I do if my order is incorrect or arrives damaged?
If this happens, we’re so sorry! Please email us at hello@echo-brog.com within 14 days of your order date. We’ll make it right—whether that means sending a replacement or issuing a refund.
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Do you ship internationally?
Currently we only ship within the USA. We are hoping to offer international shipping soon! Join our mailing list if you’d like to stay in the loop regarding shipping updates.
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How long will it take to receive my order?
Orders are typically packed and shipped within 3 business days. From there, delivery takes about 3–5 business days to reach your doorstep.
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Do you offer rush shipping?
Soon! We are working to get this set up so those wanting their products faster can select UPS 2-Day. Stand by.
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Can I mix and match gift tag designs?
Yes! Our 'Build Your Own Tag Pack' lets you mix and match your favorite designs. Choose from our 3- or 5-sheet options, pick the designs you love, and we’ll bundle them up beautifully for easy gifting and storage.
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What size are your wrapping paper sheets?
Our wrapping paper sheets are 20” x 29”—perfect for wrapping medium-sized gifts like books, clothing boxes, or small toys. Our sheets are a 70# premium stock—although a tad thicker than some wrapping papers out there, they have a handcrafted feel that we love and think you will too!
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Do you offer wholesale pricing for retailers or boutiques?
Yes! We love partnering with shops that align with our aesthetic. If you're interested in carrying our products in your store, please fill out our Contact Us form or email us directly at hello@echo-brog.com. We'll get back to you with our current wholesale link and next steps.